Effective date: 1 July 2026 · Last updated: 1 July 2026
These Terms of Service (the "Terms") are the umbrella agreement between you and Apricot Ion Company Limited (the "Operator", "we", "us"), which operates the lab.ai Identity Platform. They work together with the more detailed policies incorporated in Section 15 — the Subscriber Agreement and Acceptable Use Policy, the Privacy Policy, and the Cookie Policy. A plain-language summary of the ownership, renewal, and continuity guarantees is on the Trust & Ownership page.
1.1 These Terms govern your access to and use of the lab.ai Identity Platform website, dashboard, APIs, and related services (together, the "Service"), operated by Apricot Ion Company Limited, a company registered in Thailand under company registration number 0105544108187, with its registered office at 559/67 Thanapat Haus, Nonsi Road, Chongnonsi, Yannawa, Bangkok 10120, Thailand. This is the same operating entity referred to as the "Operator" in the Subscriber Agreement.
1.2 The Service sells and manages memorable identities — names under the lab.ai domain (for example john.lab.ai) — and provides DNS management for those identities. The Operator does not provide web hosting, email hosting, or SSL certificate issuance. What you receive is a license to use and manage an identity, not ownership of a domain (see Section 4 and Subscriber Agreement A.2).
1.3 These Terms are the umbrella master agreement for the Service. They incorporate by reference the additional policies listed in Section 15, including the Subscriber Agreement, the Acceptable Use Policy, the Privacy Policy, and the Cookie Policy. By using the Service you agree to all of them.
1.4 If there is a direct conflict between these Terms and an incorporated policy on a matter that policy governs in detail (for example, billing lifecycle or prohibited uses), the more specific policy controls for that matter.
2.1 Acceptance. You accept these Terms by creating an account, purchasing an identity, or otherwise using the Service. If you do not agree, do not use the Service.
2.2 Authority to bind. If you use the Service on behalf of a company or other organization, you represent that you are authorized to bind that organization to these Terms, and "you" refers to that organization.
2.3 Eligibility. You must be at least 18 years old, or the age of majority in your jurisdiction if higher, and legally able to enter a binding contract. You must not be barred from using the Service under applicable law, and you must not be subject to sanctions or located in an embargoed territory.
2.4 Accurate information. You agree to provide true, current, and complete registration information and to keep it up to date. Providing false information, or registering on behalf of an undisclosed third party to evade these Terms, is a breach.
3.1 Account creation. You must create an account to purchase or manage an identity. One account may hold many identities, each billed and managed independently.
3.2 Credentials and security. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us promptly at legal@lab.ai if you suspect unauthorized access.
3.3 Responsibility for use. You are responsible for all use of your identities and any subdomain, DNS record, or content you configure under them, and for compliance with these Terms and the Acceptable Use Policy by anyone you allow to use your account or identities.
3.4 Automated / API use. If you use the Service's APIs, you agree to any applicable rate limits and technical restrictions and not to circumvent platform controls.
3.5 Account closure by you. You may close your account at any time, subject to the effect of closure on active identities and the refund terms in the Subscriber Agreement (A.3). Closing an account does not by itself refund prepaid identity terms.
4.1 What the Service is. The Service lets you search, purchase, and manage identities under lab.ai, and manage DNS records within each identity's namespace. It is a name-plus-DNS service only.
4.2 License, not title. When you purchase an identity you receive a license to use and manage that identity. You do not acquire title, ownership, or any property right in the lab.ai domain, in the identity name, or in the DNS zone. This is the same honest framing stated in the Subscriber Agreement (A.2) and on the Trust & Ownership page.
4.3 The full terms of the license — including the renewal guarantee, price-lock, non-payment lifecycle, transferability, DNS scope limits, suspension due process, and wind-down commitments — are set out in the Subscriber Agreement (incorporated by Section 15). These Terms do not restate those provisions; they incorporate them.
4.4 DNS scope. A holder of john.lab.ai may manage DNS records only within john.lab.ai and *.john.lab.ai, and may not manage lab.ai, other customers' identities, or Operator-reserved names. Supported record types are limited (initially A, AAAA, CNAME, TXT, and MX); sensitive record types (NS delegation, DNSSEC, DS, CAA, SRV) are not exposed.
4.5 No hosting, email, or SSL. The Operator does not host websites, host or send email, or issue SSL certificates. You obtain those from third parties and connect them via DNS (see Section 7).
4.6 Shared domain. Each identity exists as a subdomain under the shared lab.ai domain and is subject to the shared-reputation and shared-infrastructure realities described in the Subscriber Agreement (A.8).
5.1 This Section is a high-level overview only. The operative billing terms are in the Subscriber Agreement (A.3–A.4).
5.2 Registrar model. Identities are sold like domains: you pay once, upfront, for a term of your chosen length (terms offered: 1, 2, 3, 5, and 10 years), which sets the identity's paid-through date. Price is the plan's annual price multiplied by the number of years, charged once. Amounts are always computed server-side; a client-sent price is never trusted.
5.3 Independent per-identity billing. Each identity carries its own term, paid-through date, and charge. Identities are billed independently, so one identity can lapse without affecting the others.
5.4 Auto-renew. Auto-renew, where enabled, is always a 1-year operation regardless of the initial term — we never auto-charge another multi-year block. We save your card at purchase and our renewal engine charges one year before expiry. You may toggle auto-renew per identity.
5.5 Renewal failure and lifecycle. A failed renewal never takes an identity down instantly. It enters a domain-style grace → redemption → release lifecycle (up to a 60-day runway for standard names, with your site staying up during grace), as detailed in the Subscriber Agreement (A.4).
5.6 Refunds — non-refundable. Fees are non-refundable. Fees, including multi-year prepayments and renewals, are not refundable — including after an identity has been activated — except where a refund is required by mandatory consumer law, or where the Operator materially breaches this agreement. This mirrors the Subscriber Agreement (A.3). For questions about a purchase, contact legal@lab.ai.
5.7 Chargebacks. Initiating a chargeback or payment dispute without first contacting us may result in suspension of the affected identity or account pending resolution.
5.8 Taxes. Fees are exclusive of taxes unless stated otherwise. Any applicable taxes are shown or added at checkout, and you are responsible for taxes other than taxes on the Operator's net income.
5.9 Payment processing. Payments are processed by Stripe; see Section 7 and the Privacy Policy.
6.1 Your content. As between you and the Operator, you own the content, data, and materials you publish or configure through the Service (for example, the website you connect and the DNS records you create). We claim no ownership of your content.
6.2 License to operate. You grant the Operator a limited, non-exclusive license to host, process, and transmit your DNS configuration and account data solely to operate, maintain, and improve the Service and to enforce these Terms and the AUP.
6.3 Our property. The Operator owns and retains all rights in the Service, including the platform software, dashboard, APIs, documentation, trademarks, and the lab.ai root domain and DNS zone. Your identity license does not transfer any ownership in the lab.ai domain, the platform, or Operator branding.
6.4 Feedback. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use it without obligation to you.
6.5 Copyright complaints. We respond to valid intellectual-property and copyright complaints through our takedown process (AUP, Part B). Send complaints to legal@lab.ai.
7.1 You connect your own providers. Because the Operator provides only names and DNS, the Service is designed to work with third-party providers you choose — web hosting, email providers, and SSL/certificate providers — which you connect by pointing DNS records at them.
7.2 Payment processor. The Operator uses Stripe to process payments and to store your saved card for renewals. Your use of payment features is also subject to Stripe's terms and privacy policy. The Operator does not store full card numbers.
7.3 Infrastructure providers. The Service relies on third-party infrastructure, including the DNS provider (ClouDNS) and the .ai registry and registrar. These are outside the Operator's direct control.
7.4 No responsibility for third parties. The Operator is not responsible for third-party services you connect to or rely on, including their availability, security, content, terms, or acts and omissions. Your relationship with those providers is between you and them. Deliverability and blocklist outcomes are ultimately decided by receiving providers; the Operator can only shape the odds.
8.1 "As is." The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the maximum extent permitted by applicable law.
8.2 No uptime guarantee beyond stated commitments. Except for any service-level or continuity commitments expressly stated in the Subscriber Agreement (A.4, A.9), the Operator does not warrant that the Service or DNS resolution will be uninterrupted, error-free, or secure.
8.3 Third-party dependencies. The Operator does not warrant the behavior of third parties outside its control, including the DNS provider (ClouDNS), hosting providers, email providers, SSL/certificate authorities, blocklist operators, payment processors, and the registrar.
8.4 Shared-reputation disclaimer. The Operator does not warrant any particular email deliverability or blocklist outcome. lab.ai is a shared domain, and receiving providers make their own final decisions.
8.5 No hosting / email / SSL warranty. Because the Operator does not provide hosting, email, or SSL, it makes no warranty regarding those functions, which depend on providers you select.
8.6 Nothing in this Section limits any warranty or consumer right that cannot be excluded under applicable law.
9.1 Exclusion of indirect damages. To the maximum extent permitted by applicable law, the Operator will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption, arising out of or related to the Service, even if advised of the possibility.
9.2 Liability cap. To the maximum extent permitted by applicable law, the Operator's total aggregate liability arising out of or related to these Terms and the Service is limited to the fees you paid to the Operator for the affected identity in the trailing 12 months, consistent with the Subscriber Agreement (A.11).
9.3 Third-party and shared-domain outcomes. The liability limits in this Section expressly extend to outcomes driven by third-party providers and by shared-domain reputation, which are outside the Operator's control (Sections 7, 8.3, 8.4).
9.4 Carve-outs. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
10.1 You agree to indemnify, defend, and hold harmless the Operator and its officers, employees, and agents from and against any claims, damages, losses, liabilities, and reasonable costs (including legal fees) arising out of or related to: (a) your content or your use of the Service; (b) your identities, subdomains, or DNS configuration; (c) your breach of these Terms or the Acceptable Use Policy; or (d) your violation of any law or the rights of a third party.
10.2 The Operator will give you reasonable notice of any claim to which this indemnity applies and may participate in the defense with its own counsel.
11.1 Grounds. The Operator may suspend or terminate access to the Service, an account, or an identity for: (a) violation of the Acceptable Use Policy; (b) non-payment under the lifecycle in the Subscriber Agreement (A.4); or (c) as otherwise permitted by these Terms or required by law. Suspension is never arbitrary and is limited to these grounds.
11.2 Due process. Enforcement follows the two-track, tiered due process in the Subscriber Agreement and AUP: notice-plus-cure for ambiguous or lower-harm cases, and immediate suspension for clear-cut, high-harm abuse (for example phishing, malware, or child sexual abuse material), with notice and a right to appeal (A.5; AUP B.2).
11.3 Containment. To protect every other customer on the shared domain, the Operator may instantly disable or null-route a subdomain to contain ongoing abuse before it escalates to an organization-level blocklisting; notice and any applicable cure follow (A.8, B.2).
11.4 Effect. On suspension, the Operator may prevent DNS editing and disable records but retains the internal ownership record and does not permanently delete an identity without manual review (A.4, A.5).
11.5 Appeal. You may contest an enforcement decision through the appeal channel in the Subscriber Agreement (A.5) by contacting legal@lab.ai. All enforcement decisions are audit-logged.
11.6 Termination by you. You may stop renewing or request cancellation at any time, subject to the refund terms in the Subscriber Agreement (A.3).
11.7 Survival. Provisions that by their nature should survive termination — including Sections 5 (accrued fees), 6, 8, 9, 10, 13, and 15 — survive.
12.1 The Operator may update these Terms and the incorporated policies from time to time. Material changes will be notified in advance by email and/or a dashboard notice before they take effect, consistent with the Subscriber Agreement (A.10).
12.2 Changes will not retroactively remove the renewal guarantee or price-lock for an already-paid term (A.3, A.10). Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.
13.1 These Terms are governed by the laws of Thailand, and any dispute arising out of or relating to these Terms or the Service is subject to the exclusive jurisdiction of the courts of Bangkok, Thailand, consistent with the Subscriber Agreement (A.12).
13.2 Where a mandatory consumer-protection regime applies to you, nothing in these Terms limits the rights you have under it, and you may bring proceedings in the forum that regime allows.
13.3 Before commencing formal proceedings, we ask that you contact legal@lab.ai so we can try to resolve the matter directly.
14.1 Entire agreement. These Terms, together with the incorporated policies (Section 15), are the entire agreement between you and the Operator regarding the Service and supersede prior agreements on that subject.
14.2 Assignment. You may not assign these Terms without the Operator's consent, except that identity licenses are transferable as provided in the Subscriber Agreement (A.6). The Operator may assign these Terms in connection with a merger, acquisition, or reorganization, subject to the continuity commitments in the Subscriber Agreement (A.9) and the Continuity & Wind-down Commitment.
14.3 Severability; waiver. If any provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver.
14.4 Force majeure. The Operator is not liable for delays or failures caused by events beyond its reasonable control.
14.5 Notices. The Operator may give notice via email or the dashboard. Legal notices to the Operator should be sent to legal@lab.ai, with a copy by post to Apricot Ion Company Limited, 559/67 Thanapat Haus, Nonsi Road, Chongnonsi, Yannawa, Bangkok 10120, Thailand.
The following documents are incorporated into these Terms by reference and form part of your agreement with the Operator:
In the event of conflict, the precedence rule in Section 1.4 applies.
Questions about these Terms: legal@lab.ai. Billing and purchase questions: legal@lab.ai. Abuse reports: legal@lab.ai. The Service is operated by Apricot Ion Company Limited (company registration number 0105544108187), registered office 559/67 Thanapat Haus, Nonsi Road, Chongnonsi, Yannawa, Bangkok 10120, Thailand.
